If an item is out of stock, allow working days for re-stocking.
We have no control over these charges and cannot predict which customers or shipments will be subject to the charges. What should I do?
Again, these courier shipping times are indicative only, since they are beyond our control. If an order is urgent you are encouraged to email us before you order, advising the date it is needed by. We will contact you back to tell you whether or not we expect to be able to get it there by that date. We will give you our honest opinion but will not take responsibility for orders not arriving by required dates.
The average delivery time is working days, depending on destination. Please allow approximately 15 working days if you live in European nations, and weeks for South American destinations. And please remember, once your parcel leaves our hands, we are not responsible for shipping times, which are beyond our control.
Postal shipping times extend out at Christmastime so we recommend ordering Christmas gifts by the end of November, or choosing a Courier option if ordering during December. Because shipping times are beyond our control, we take no responsibility for shipping times to any country. Shipping is airmail not insured and is one shipping per order i.
If your parcel includes food or drink, including tea, coffee, herbs, etc, it cannot be shipped free of charge, and you must select another freight option. Your parcel is scanned when it leaves New Zealand, when it arrives overseas, and when it is delivered.
Delivery not available to Post Office boxes, and a card will be left to pick up from DHL if you are not home when they call.
International Economy Courier Targeted delivery time is working days, it's a door-to-door service, and is available to the following locations: Delivery CAN be to a post office box, and a parcel can be left at the doorstep. Above that level, insurance is only available when using the Economy Courier or Express Courier shipping options. From experience, this is particularly so in Canada, the UK and Europe.
We have no control over these charges and cannot predict which customers or shipments will be subject to the charges.
We therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies. If you're not, let us know! In most cases we can arrange for an exchange or a refund of the purchase price. Click here for more information on our day Money Back Guarantee.
We will get New Zealand Post to contact you regarding making a claim for the damage. If you wish to organise a return, please contact us here , detailing your order number, item to be returned, and reason why.
If you believe the item to be faulty, we reserve the right to check the item ourselves before issuing a full refund, so in most cases you must return it, and we ask that you return it by the cheapest airmail option.
If we also find it to be faulty, we will also refund you the return shipping. When you enter your credit card details on our secure website, your details are transmitted over the internet to a secure server behind an electronic firewall.
If you are still nervous about making your purchase over the internet, you are welcome to phone your credit card details to us.
Details we will need:
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